Digital Downloads

Learn how to access and manage your digital downloads on Desaigne. Follow the steps below to download your purchased digital artworks and resolve any potential issues.

File Formats and Sizes

Our digital artworks are provided in high-resolution formats suitable for various uses. Each product includes the following sizes:

  • Medium: 6150 x 6150 pixels
  • Large: 12300 x 12300 pixels
  • Oversized: 24600 x 24600 pixels

Each size is provided at 300 PPI resolution, ensuring excellent quality for printing on various mediums.

Accessing Your Downloads

Once your purchase is complete, you will receive an email with a link to download your digital products. Follow these steps to access your downloads:

  1. Check Your Email: Look for a separate email from Desaigne sent shortly after your order confirmation. This email will contain your download link.
  2. Click the Download Link: Click on the link in the email to access the Desaigne Library, where your purchased digital artwork is stored.
  3. Download the Files: From the Desaigne Library, you can download each of purchased files directly to your device. Choose a location on your device where you can easily access the files.

If you have an account, you can also access your purchased digital files anytime by going to your account page and clicking on “My Digital Content” below your orders list.

Common Download Issues and Solutions

If you encounter any issues while downloading your files, try the following solutions:

  • Incomplete Downloads: Ensure you have a stable internet connection. If the download was interrupted, try downloading the files again.
  • File Not Opening: Make sure you have the appropriate software to open high-resolution image files, such as Adobe Photoshop or a similar program.
  • Lost Download Link: If you have lost the download link, please contact our support team to receive a new link.

Need Help?

If you have any questions or need further assistance with downloading files, please visit our Contact Us page or email us at support@desaigne.com.